shopfrancis.com

Installation of Products Purchased

Note: We are unable to provide installation advice or instructions aside from the documentation that comes from the manufacturer.

For safety reasons, shopfrancis.com / Francis Fuels Ltd and the manufacturers of the products we represent, recommend that you contact a licensed, trained heating and cooling professional to provide installation services for the products that you have purchased.

 Pricing

shopfrancis.com does not claim all prices on the website are accurate and reserves the right to refuse any sale that may contain an inaccurate price. As pricing systems are automated errors can appear. shopfrancis.com reserves the right to not honor any incorrect prices. Customers will be notified of any errors prior to order processing.

Shipping Charges.

 The following shipping charges will be added to your invoice upon final check-out, at shopfrancis.com, items ordered could have the following shipping charges, depending on your choice of shipping options (see additional conditions in Canada/USA/International Shipping below):

  1. No Shipping charges for orders being picked up at our warehouse: 28 Concourse Gate, #105 Ottawa, Ontario. Please ensure to present your purchase invoice and paid recept, when picking up your order.Please wait for your order has been fulfilled e-mail, as not all items may be instock at our warehouse
     
  2. There is an $8.99 CDN Canada Flat-Rate Shipping charge + HST  for all items shipped within Canada with the exception of any large or heavy weight items. These oversized items will be subject to a surcharge to cover the extra handling fee's that courier company's charge
  3. Northwest Territories, Nunavut, Yukon Territories will be charged a Flat Rate $35.00 CDN plus HST (Standard Mail Only)
  4. USA, International Shipping Locations, Shipping is based on the Courier Charges to your Area. You will be notified before product is shipped.


    All shipments are F.O.B. our warehouse: 28 Concourse Gate #105, Ottawa, Ontario, Canada.

 You will be advised of any extra charges at the time of placing your order. Shipping charges are based upon weight, dimensions, distance traveled and type of shipping.

 

Shipping to USA or International locations:

 Shipping method is determined by size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Items that are large or heavy will be shipped motor freight. Someone must be present to accept deliveries.  Unless otherwise stated, freight and shipping fees will be charged for shipments using a carrier of our choice. Any extra charges incurred for additional services, such as Brokerage Fees, customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid.

Extra charges (which are out of our contol) may occur for deliveries outside of Canada. Please check with your local authorities, if these apply to you ( customs/brokerage fees, import duties or fees....ect). Payment of these fees are the consignees responsiblity, and are not the responsibility of shopfrancis.com .

Title and risk of loss pass to the customer upon tender of shipment to the carrier.

Certain restrictions apply to Free Shipping promotions. These include use of our choice of carriers and shipping methods as well as other limitations.

If you have any questions about our shipping policies, please feel free to ask before placing your order

 

Return Policy

To apply for a refund or exchange, contact customer service for an RMA number. Carefully repackage the item and include a copy of your packing slip in the box along with a note as to why you are returning it. Refunds will only be issued for new, uninstalled and resalable merchandise, returned to us in the original packaging within 14 days of receipt. There are NO restocking fees, but you are responsible for the original shipping cost as well as the shipping cost back to us.

Receipt of damaged goods must be reported to us immediately. If the item is damaged in shipping you should refuse to accept delivery. Some delivery services will permit you to inspect the item before refusing to accept it. Refused items are returned to us by the delivery service. We make every effort to carefully pack our shipments to make sure they get to you undamaged.

Manufacturers warranty product claims will only be handled directly by the manufacturer. Please do not return to shopfrancis.com

Electronic Items are also not eligable for return. Please contact manufacturer for warranty claims.

Products/Parts will be accepted for credit, subject to the following conditions:

* Products/Parts have not been installed, are in sealed packaging, and in resalable condition.
* Products/Parts returned within the first 14 days from date of purchase will be credited at your purchase price. Shipping fees are not refundable.
* No returns will be accepted after 14 days from date of purchase.
* SPECIAL ORDER (Non-Stock), Custom ordered, printed and custom sized items/parts will not be accepted for return or credit under any circumstances.
* Returns should be accompanied by a copy of the original invoice and the RMA Number (return merchandise authorization)
* Do not ship to us collect. If you do, that cost will be deducted from your credit.
* Accounts with average returns higher than industry standard may be subject to an additional restocking fee. This will be assessed on an individual basis.  .

Once we receive a returned item it is inspected for conformity to our policy. Credits are issued within 48 business hours of receiving your return, to the original payment method or credit card only. Credit card adjustments may take up to 7 days to appear on your online credit card system due to banking delays.

Returns are to be shipped to the address on the packing slip.

If you have any questions about our return policies, please feel free to ask before placing your order.

You can e-mail us at: info@shopfrancis.com


or reach us by telephone at 1-613-723-4567 or 1-888-723-4567

  

Privacy Policy

 Privacy Statement for shopfrancis.com


Francis Fuels Ltd. has created this privacy statement for the shopfrancis.com website in order to demonstrate our firm commitment to your privacy


Contact Information:

Shopfrancis.com c/o Francis Fuels Ltd.
105-28 Concourse Gate,
Ottawa, Ontario, Canada
K2E 7T7

You can e-mail us at: info@shopfrancis.com

or reach us by telephone at 1-613-723-4567 or 1-888-723-4567


For privacy clarifications or concerns, please e-mail us at: info@shopfrancis.com
 

Sharing Information with Third Parties

 We will never share your email address, phone number or credit card information with any unrelated 3rd party, except as necessary to fulfill transactions that you initiate. 
 

Information We Collect

When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose during registration that is collected on an individual basis, and web site use information gathered on a collective basis as you and others browse our web site. 
 


How Do We Use the Information That You Provide to Us?

Generally, we use personal information for purposes of managing our business activities, providing customer service and making available other products and services to our customers and prospective customers. We will also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable.

 

Choice/Opt-Out

If at any time you do not want to receive our e-mail announcements, simply opt-out by responding to the e-mail address on the bottom of the e-mail or contact us at: info@shopfrancis.com


Correct/Update

Corrections or updates to your account information can be made on-line, once you have logged-on to the shopfrancis.com site. Simply click on the "Your Account" button, located in the top right-hand corner of the page. The "Your Account" page contains links to Add or Edit personal information, addresses, payment methods and shipping preferences. If you have any questions about your profile, send an e-mail to sales@francisfuels.com . 

Use of Information/Cookies

A cookie is a small text file, which often includes an anonymous unique identifier. When you visit a web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can only send and access its own cookie to your browser and only if your browser's preferences allow it. 


How Do We Use Information We Collect From Cookies? 

Our website uses cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or to make it more convenient to login to our website. Cookies, in conjunction with IP addresses and our web server's log files, allow us to calculate the aggregate number of people visiting our web site, the click stream to and through our web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our web site and better serve our customers.


Web Sites Linked to shopfrancis.ca

We are not responsible for the practices employed by web sites linked to or from our web site nor the information or content contained therein. Your browsing and interaction on any other web site, including websites that have a link on our website, is subject to that web site's own rules and policies. Please read over those rules and policies before proceeding. 

 

Security

The personal information you enter on our web site is transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. 

Revisions to this Policy

To ensure that this Policy is up to date and complies with the Act, we reserve the right to make changes, which will become effective 30 days following our providing notice thereof.