Francis Fuels Ltd

Shipping Policy 

Canada & International Shipping 

We deliver within Canada and globally. For deliveries within Canada, we use courier services such as FedEx, UPS, and Canada Post. In case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer’s expense. 

Tracking Deliveries 

A tracking number will automatically be provided to you after an order has shipped. Please note, some shipping methods may not have proper tracking options. 

Failed Deliveries: 

Please note if an item fails to be delivered to you after several items because no one was home to receive the package, the courier will return the package to us at our expense. In case of this, we will try to contact you and make arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer. 

Out of Stock & “Sold Out” Products 

If any part of a product you ordered is out of stock. It means that as soon as we have the item back in stock, we will ship it out to you immediately. 

In case of products marked as “Sold Out.”, you can expect them to be available again. You may contact us for more up-to-date information about the availability of any item that has been sold out. 

Order Pick-Ups 

Customers are welcome to come by our retail location and pick up their orders at the pickup location. Simply choose the “Pick up” option at the checkout page. Please bring your email confirmation and an ID to pick up your package. 

 

Damage, Loss, or Theft Policy 

All sales are FOB points of shipment. Ownership of a package transfer to the buyer when it is turned over to the Carrier. We are not responsible for lost, held, or damaged packages. We are not responsible for missed delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from your Carrier along with your order from us, so any shipping issues must be handled with the Carriers Directly. INSURANCE is available to add to any order and is highly recommended. 

Order Refunds 

All orders are subjected to a minimum 10% fee off the total order amount to cover payment processing fee's and shopify return fee's.